Overview

Welcome to Aisan Sky Shop! We are committed to providing you with a seamless and reliable shopping experience. Below is an overview of our delivery policy to ensure you have a clear understanding of how your orders will be handled and delivered.

1. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Processing times may vary during peak seasons or for custom orders. In such cases, we will notify you promptly.

2. Delivery Timeframes

  • Within City: Orders within your city are typically delivered within 5-7 business days, depending on your location.
  • Outside City: For orders outside your city delivery may take 7-10 business days based on the destination country and the shipping method chosen.
  • Delivery times are estimates and may vary due to external factors like customs clearance, weather conditions, or holidays.

3. Shipping Methods

  • We partner with trusted logistics providers to ensure safe and timely delivery.
  • Customers can select from various shipping options at checkout, including standard, expedited, or express delivery services (where available).

4. Shipping Charges

  • Shipping costs depend on the weight, dimensions, and destination of your package.
  • Exact shipping fees will be calculated and displayed during checkout before payment confirmation.

5. Tracking Your Order

  • Once your order has been shipped, we will provide a tracking number via email or SMS.
  • You can track your shipment status on our website or through the carrier’s tracking platform.

6. Delivery Address

  • Please ensure that the delivery address provided at checkout is accurate and complete.
  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

7. Failed Deliveries and Re-shipments

  • If a delivery attempt is unsuccessful due to the recipient’s unavailability or incorrect address, the courier may reattempt delivery or return the package to us.
  • In such cases, additional shipping fees may apply for re-shipment.

8. Damaged or Missing Items

  • If your package arrives damaged or incomplete, please contact our customer support team within 48 hours of receiving your order.
  • We will work with you to resolve the issue promptly, including replacement or refund options as applicable.

9. Restricted Items and Regions

  • Certain items may be subject to shipping restrictions or additional regulations based on the destination country.
  • If your order cannot be fulfilled due to these restrictions, we will notify you immediately and provide a full refund.

    Thank you for choosing Aisan Sky Shop. We look forward to delivering happiness to your doorstep!